We believe you will be completely satisfied with your purchase from Highland Leather. We fully guarantee all our products against defective workmanship or materials. Our guarantee does not cover issues of normal wear and tear or abnormal abuse of products.
Leather is a natural product and you should expect to see evidence of the life of the animal. Variations in colour and texture are characteristics of beautiful tanned leather. Over time the leather may darken or lighten due to the oils from your skin and direct sunlight, further enhancing the natural look of your leather product.
We do not consider any of these conditions as defects:
• Small scars or scratches in the leather
• Slight variations in dye lots of leather are typical
• Light streaks or spots where the dye colour didn’t completely saturate wrinkles on the hide
We craft your product just for you. We don’t hold inventory and only make your order after you’ve ordered it. Because of this, we ask that you choose carefully to avoid mistakes.
Returns are not accepted on Custom Orders.
Return requests must be made within 4 weeks of receiving your order. Products must be returned in the same condition.